5kbd Privacy Policy

1. Introduction

5kbd ("5kbd", "we", "us", "our") operates the online cricket betting and casino platform accessible at 5kbd.io. This Privacy Policy explains how 5kbd collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who register an account, browse, or otherwise interact with the 5kbd platform.

By registering an account on 5kbd.io, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of the 5kbd Terms & Conditions and should be read alongside them.

5kbd is committed to handling all personal data with care, integrity, and transparency. Our privacy practices are informed by internationally recognised data protection standards, adapted to the Bangladesh market context in which we operate. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond — and all of them deserve the same high standard of data protection.

2. Data We Collect

5kbd collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party service providers such as payment processors and KYC verification partners. The categories of data we collect include:

2.1 Registration and Account Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Email address
• Bangladesh mobile phone number
• Username and encrypted password
• Preferred payment method (e.g., bKash, Nagad, Rocket)
• Residential address (city/district, Bangladesh)

2.2 Identity Verification (KYC) Data

• Copy of Bangladesh National Identity Card (NID) or valid passport
• Selfie or live photograph (where required by our KYC provider)
• Proof of address documentation (where requested)

2.3 Financial Transaction Data

• Deposit and withdrawal history in BDT
• Mobile banking wallet identifiers (bKash number, Nagad number, Rocket number) — stored in tokenised form only
• Bank account reference numbers for DBBL, City Bank, or BRAC Bank transfers
• Bonus claim and wagering activity records

2.4 Technical and Usage Data

• IP address and approximate geolocation (city level)
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, games played, and betting markets accessed
• Cookies and similar tracking technologies (see Section 7)

2.5 Communications Data

• Content of live chat conversations with our support team
• Emails sent to and received from 5kbd support
• Feedback, complaints, and survey responses

3. How We Use Your Data

5kbd uses the personal data described in Section 2 for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact details
Identity and age verification (KYC)	NID / passport, selfie, address proof
Processing deposits and withdrawals in BDT	Financial transaction data, wallet identifiers
Detecting and preventing fraud and money laundering	Financial data, IP address, usage patterns
Responsible gaming monitoring and interventions	Betting history, session data, account activity
Platform security and access control	IP address, device data, login history
Customer support and complaint resolution	Account data, communications data
Personalised promotions and bonus offers (with consent)	Gaming preferences, activity history
Platform analytics and product improvement	Anonymised or aggregated usage data
Legal and regulatory compliance	All categories as required by applicable law

5kbd will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

4. Legal Basis for Processing

5kbd processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and 5kbd — including operating your account, processing bets, and handling deposits and withdrawals.
• Legitimate interests: Processing is necessary for the legitimate interests of 5kbd, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Legal obligation: Processing is required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations and KYC requirements.
• Consent: Where required by law or where we rely on consent (for example, for direct marketing communications), we will obtain your explicit consent before processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

5kbd does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

5.1 Service Providers

We share data with carefully vetted third-party service providers who process data on our behalf, including: KYC and identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank), cloud hosting and infrastructure providers, fraud detection and AML screening services, and customer support platform providers. All service providers are contractually bound to process data only on our documented instructions and to maintain appropriate security standards.

5.2 Game Providers

Certain technical identifiers (such as a pseudonymous player ID) may be shared with licensed game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely for the purpose of delivering and logging game sessions. These suppliers do not receive your full name, contact details, or payment information.

5.3 Legal and Regulatory Disclosure

5kbd may disclose personal data to law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law or a valid legal order. We will notify you of such disclosures where we are legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 5kbd's business, your personal data may be transferred to the acquiring entity. We will notify affected players prior to any such transfer and will ensure that the receiving entity is bound by privacy obligations no less protective than those in this policy.

6. Payment Data and KYC

All financial transactions on 5kbd are processed in Bangladeshi Taka (BDT). When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladesh bank account, your payment details are handled as follows:

• Mobile wallet numbers (e.g., your bKash or Nagad registered number) are stored in tokenised form. The raw number is not held in plain text in our database after the initial verification step.
• Transaction records — including amounts, dates, and payment method references — are retained for a minimum of five (5) years in accordance with anti-money laundering record-keeping obligations.
• KYC documents (NID, passport scans) are stored in encrypted form with access restricted to authorised compliance personnel only. They are not accessible by general customer support staff.
• 5kbd does not store card numbers, CVV codes, or full bank account numbers. Where card payments are supported in future, they will be processed via a PCI-DSS compliant payment gateway that handles all sensitive card data independently of 5kbd servers.

7. Cookies and Tracking

5kbd uses cookies and similar tracking technologies on the 5kbd.io website to enhance your browsing experience, maintain your session, and collect usage analytics. The types of cookies we use are as follows:

7.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your login session, remember your preferences, and maintain security tokens. The platform cannot operate correctly without them. No consent is required for essential cookies.

7.2 Analytics Cookies

We use anonymised analytics tools to understand how players navigate the 5kbd platform — for example, which game categories are most visited, where players drop off during registration, and how pages load across different devices and Bangladesh mobile networks. This data is aggregated and does not identify individual players.

7.3 Preference Cookies

These cookies remember settings you have chosen, such as your preferred payment method or notification preferences, so you do not need to re-enter them on each visit.

You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 5kbd platform. 5kbd does not use third-party advertising cookies or behavioural retargeting technologies.

8. Data Retention

5kbd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention schedule applies:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 2 years after closure	Contractual and legal obligation
KYC documents (NID, passport)	Duration of account + 5 years after closure	AML regulatory requirement
Financial transaction records	5 years from date of transaction	AML and tax record-keeping
Betting and gaming history	3 years from date of activity	Responsible gaming monitoring
Customer support communications	2 years from last interaction	Service quality and dispute resolution
Technical / server logs	90 days from date of generation	Security monitoring
Analytics data (anonymised)	36 months on a rolling basis	Product improvement

When retention periods expire, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

9. Your Rights

As a 5kbd player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support@5kbd.io or via 24/7 live chat:

• Right of Access: You may request a copy of all personal data 5kbd holds about you. We will provide this within 30 days of your verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Most account details can be updated directly from your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that we may be required to retain certain data to comply with legal obligations (see Section 8) even after an erasure request is processed.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances — for example, while you are contesting its accuracy or objecting to its processing.
• Right to Data Portability: You may request a copy of personal data you have provided to 5kbd in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests (including profiling) and to the use of your data for direct marketing purposes. We will stop processing immediately upon receipt of a valid objection to marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10. Security Measures

5kbd employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• 128-bit SSL/TLS encryption on all connections between your device and 5kbd servers, ensuring that data in transit is protected at all times.
• Encrypted data storage for all sensitive fields including passwords (bcrypt hashing), KYC documents, and tokenised payment identifiers.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis. KYC documents, for example, are accessible only by approved compliance personnel.
• Intrusion detection and monitoring systems that flag unusual access patterns, login anomalies, and potential data exfiltration attempts in real time.
• Regular security audits and vulnerability assessments conducted on the 5kbd platform infrastructure.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login protection.

While 5kbd takes all reasonable technical and organisational steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected players without undue delay.

11. Minors

If you believe that a minor has registered an account with 5kbd, please contact us immediately at support@5kbd.io so that we may take prompt action.

12. Third-Party Services

The 5kbd platform integrates with third-party services to deliver a complete gaming experience. These include licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank), and infrastructure providers. Each of these third parties operates under their own privacy policies and data protection practices.

5kbd conducts due diligence on all third-party partners before integration and requires contractual data protection commitments as a condition of partnership. However, 5kbd cannot be held responsible for the independent privacy practices of third-party platforms once data is transferred to them pursuant to the purposes outlined in Section 5.

This Privacy Policy applies solely to data processed by 5kbd. It does not cover any external websites, applications, or services that may be linked from the 5kbd.io platform.

13. Changes to This Policy

5kbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify active players via email or an in-platform notification at least 7 days before the changes take effect.
• Where required by law, seek fresh consent before processing data under the revised terms.

We encourage you to review this Privacy Policy periodically. The current version will always be accessible at 5kbd.io/privacy-policy. Your continued use of the 5kbd platform after any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5kbd handles your personal data, please reach out to our team using the details below:

• Email: support@5kbd.io (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 5kbd platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6)

Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions. 5kbd reserves all rights not expressly granted herein.